💬 Support Center
We're here to help! Get assistance with technical issues, report bugs, or ask questions about Vitalis health tracking.
Report a Bug
Found something that's not working correctly? Let us know so we can fix it quickly.
Report BugGeneral Questions
Have questions about symptom tracking, insights, or FODMAP guide? We're happy to help.
Ask QuestionFeature Request
Have an idea for improving health tracking or insights? Share your suggestions with our team.
Suggest FeatureTechnical Issues
Experiencing crashes, sync issues, or problems with tracking? Let's get it resolved.
Get HelpNeed Direct Support?
For any support questions, technical issues, or feedback about Vitalis, feel free to reach out directly:
📧 support@gutcare.app
Response Time: We typically respond to all support emails within 24-48 hours during business days. For urgent technical issues, please mention "URGENT" in your subject line.
Frequently Asked Questions
How do I sync my data across devices?
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Your data is automatically synced to our secure servers when you have an internet connection. Make sure you're logged in with the same account on all devices to access your data.
Is my health data secure and private?
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Yes! We take your privacy seriously. All your health data is encrypted and stored securely. We never share your personal health information with third parties. Check our Privacy Policy for more details.
How often should I log my symptoms?
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For the most accurate insights, we recommend logging symptoms and food intake daily. However, even logging a few times per week can provide valuable patterns and trends.
What iOS versions are supported?
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Vitalis requires iOS 14.0 or later. The app is optimized for the latest iOS versions and works on iPhone and iPad.
Can I export my data?
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Yes! You can export your data through the app settings. This feature allows you to download your tracking history and insights for your own records or to share with healthcare providers.